Frequently Asked Questions
Everything you need to know about shopping with Maddwoods.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Currently, Maddwoods ships to customers within the United States and Canada. We are working on expanding our international shipping options soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing support@maddwoods.com.